Privacy Policy

This Privacy Policy describes how Octetra, LLC, doing business as ffmpeg-micro ("we", "us", or "our"), collects, uses, and protects information when you use our website and API at ffmpeg-micro.com (the "Service").

1. Information We Collect

We collect the following types of information:

• Account information: name, email, and password when you sign up.
• Billing information: payment details provided to Stripe when subscribing to a paid plan.
• Usage data: API calls, timestamps, IP addresses, and performance metrics to monitor abuse and service health.
• Media files: uploaded input files and generated output files, stored temporarily for processing.

2. How We Use Your Information

• Provide, maintain, and improve our Service
• Process payments and manage subscriptions
• Respond to customer support requests
• Monitor usage and prevent abuse
• Send important service-related emails

3. File Storage and Retention

When you use our API, we temporarily store uploaded media files for processing. Input files are automatically deleted after 3 days, and output files after 7 days. We do not manually review user files except when debugging reported issues or where required by law.

4. Third-Party Services

We use trusted third-party providers to operate our Service:

• Vercel for hosting our website and API
• Supabase for database and authentication
• Stripe for billing and payments
• Email provider (to be determined) for transactional and support emails

These providers process data on our behalf in compliance with applicable privacy laws. We do not sell or rent personal data to any third parties.

5. Data Security

We use encryption, access controls, and secure hosting environments to protect your data. However, no online service can guarantee absolute security, and you use our Service at your own risk.

6. Data Retention and Deletion

We retain account and billing data as long as your account is active or as required by law. You can request deletion of your account and associated data at any time by contacting us at support@ffmpeg-micro.com.

7. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal data. You can exercise these rights by contacting us directly.

8. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy as needed. Updates will be posted here with an updated "Last updated" date. Continued use of the Service after changes means you accept the new policy.

10. Contact Us

If you have questions or requests regarding this Privacy Policy, contact us at: